Frequently Asked Questions
What is
Why book with and not another website?
How come your prices are so cheap?
Are the rates on your site per person?
Why is the price different to the last time I checked?
Why do I need to enter my child’s age?
What does the light bulb icon mean?
What does the thumbs up icon mean?
Are transfers included?
Who do I contact if I need help?
Which debit / credit cards are accepted by your site?
Is it possible to make a booking without a debit / credit card?
How safe are my debit / credit card details?
Why do I pay upfront?
How soon will payment be taken from my debit / credit card?
I have double checked my details but I still seem to be getting an error with my credit card payment. What do I do?
How do I know that my booking is confirmed?
Do I need to confirm the booking with the hotel?
Do I receive a voucher for my bookings?
What do I do if I have not received or lost my confirmation / voucher?
Can we amend a booking?